Our Complaints Handling Procedures.
The company is committed to providing a high standard of customer service and support.
We take great pride in the open, honest and transparent service we offer to all our
Customers.
From time to time we may not get things right. When this happens, we make every possible
effort to deal with the situation promptly and to our customer’s satisfaction.
You can complain to us in writing, verbally or by any other method e.g. a text, email
We will endeavour to resolve all complaints and inform you of our findings at the earliest
possible opportunity.
If we have been unable to resolve a complaint we will issue a final response no later than 8
weeks after receipt of the complaint with the result of our findings in line with FCA
Regulations.
If we have been unable to resolve your complaint satisfactorily you can refer your complaint
to the Financial Ombudsman Service. Their contact details are:
It is the company’s policy to make every effort to resolve a complaint at an early stage and
prevent the need to escalate the matter to the Financial Ombudsman Service.